Privacy Policy

Last updated: May 2026

1. Introduction

Contractors Management Support (Pty) Ltd ("CMS", "we", "us" or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all other applicable South African legislation. This Privacy Policy explains how we collect, use, store and protect information we receive from you when you visit our website or engage our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information (name, email address, telephone number)
• Business information (company name, job title)
• Correspondence and enquiry details submitted through our contact forms
• Technical data such as IP address, browser type and pages visited

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide our services
• Manage reinstatement projects and contractor appointments
• Comply with legal and regulatory obligations
• Improve our website and service offerings
• Send relevant communications where you have consented

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with vetted contractors, joint venture partners (including iMoola Transaction Services), loss adjusters and insurers as necessary to deliver our services. All third parties are bound by appropriate confidentiality and data protection obligations.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Project-related information may be retained for a minimum of five years for audit and regulatory compliance purposes.

6. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

7. Your Rights

Under POPIA you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Object to the processing of your information in certain circumstances
• Lodge a complaint with the Information Regulator

8. Contact

For any privacy-related enquiries or to exercise your rights, please contact us at Rod@cmsupport.co.za.